Shipping & Delivery Policy

Multi Om Media is committed to delivering products and services swiftly and securely within our local service region. We prioritize customer satisfaction through reliable logistics, timely updates, and doorstep delivery.

Delivery Zones

We currently offer shipping and delivery across Murshidabad district and nearby areas. For remote or special zone deliveries, contact us to discuss feasibility and logistics arrangements.

Delivery Schedule

• Ready Stock Items: Delivered within 1 to 3 working days.
• Custom Builds / Special Orders: Fulfilled in 3 to 7 working days, depending on product availability.
• Urgent Requests: Same-day or next-day delivery available with priority handling (extra charges may apply).

Shipping & Handling Charges

• 🚚 Free delivery within 5 km radius of our store.
• 🚚 For deliveries beyond 5 km, a minimal transportation fee is applicable, depending on distance and order volume.
• 🛠️ Installation-based orders generally include transport and on-site setup (clearly mentioned on the bill).

Delivery Methods

All deliveries are handled via our trained in-house delivery team or reliable local courier partners. For service-based installations, we ensure hand-to-hand delivery and setup by our technical staff.

Tracking & Communication

Customers receive shipping updates and estimated delivery times via phone calls or WhatsApp (+91 9775112115). Outstation orders will include manual tracking links or status updates shared via email or SMS.

Damages & Support

All packages are carefully packed for secure transit. However, if damage is noticed upon delivery, report it immediately to our delivery team or support number. We will ensure hassle-free resolution, including replacement if eligible.

Contact For Shipping Enquiries

📞 Phone / WhatsApp: +91 9775112115
📧 Email: shubha.biswas2@gmail.com
🏬 Address: Vill-Narasinghapur, P.O & P.S - Sagarpara, Dist-Murshidabad, Pin - 742306